Job Description: Serve as a primary point of contact for clients through inbound and outbound communications Connect with customers via phone, email, chat, and/or social media Provide frontline, first-level technical assistance for consumers Resolve technical problems in a fast-paced, customer-facing environment Troubleshoot and resolve client service and device-specific issues, including Wi-Fi and internet connectivity Calmly resolve and de-escalate issues Escalate interactions when necessary and appropriate Respond to assistance requests and/or process payments Track call-related information for auditing and reporting Provide feedback on call issues Upsell when required Requirements: High School Diploma or equivalent Minimum of 6 months of technical & customer service experience Must be 18 years of age or older Ability to type at least 25 words per minute Comfortable with desktop computer systems General knowledge of Windows-based systems Strong computer skills including system navigation, data entry accuracy, and typing proficiency Dedicated workspace located near your router to support a hardwired Ethernet connection Minimum internet speed of 25 Mbps download and 10 Mbps upload ISP under 50ms Internet connection cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN Proof of internet speed required Must reside in one of the listed eligible states Customer service and/or sales experience preferred College degree preferred but not required Benefits: Medical, vision, and dental health benefits Employment Assistance Programs Health and personal time off (HPT) Leave programs as eligible Competitive 401(K) plans Life insurance Supplemental medical coverage Critical care insurance Pet insurance FSA plans Retailer discounts Career advancement opportunities Inclusive and diverse workplace culture
