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Behavioral Health Clinical Advocate, Surest - Eastern time zone - Remote
Join to apply for the Behavioral Health Clinical Advocate, Surest - Eastern time zone - Remote role at UnitedHealthcare
1 week ago Be among the first 25 applicants
Join to apply for the Behavioral Health Clinical Advocate, Surest - Eastern time zone - Remote role at UnitedHealthcare
Opportunities with Surest, a UnitedHealthcare Company (formerly Bind). We provide a new approach to health benefits designed to make it easier and more affordable for people to access health care services. Our innovative company is part tech start-up, part ground-breaking service delivery-changing the way benefits serve customers and consumers to deliver meaningful results and better outcomes (and we have just begun). We understand our members and employers alike desire a user-friendly, intuitive experience that puts people in control when it comes to the choices they make and the costs they pay for medical care. At Surest, we pride ourselves in our ability to make a difference, and with the backing of our parent company, UnitedHealthcare, we can operate in the best of both worlds—the culture and pace of an innovative start-up with big company support and stability. Come join the Surest team and discover the meaning behind Caring. Connecting. Growing together.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities
- Telephonically engage with Surest members to assess needs and provide the information or resources they need (80% telephonic, inbound/outbound calls)
- Complete Behavioral health assessments
- Help members understand options for treatment and associated benefits. Guide them to available resources when applicable. Engage in decision support and decision coaching conversations
- Assist members with finding providers, navigating the Surest app, or other tools
- Use active listening skills to assess members’ current status and level of activation Tailor conversation to meet member where they are. Offer services and support beyond their immediate request based on their underlying needs
- Develop health goals with the member, if applicable and facilitate connecting them to resources that help them achieve their goals
- Provide expert consultation to other Clinical Advocates on the team or other business units
- Identify and execute process improvement opportunities
- Support cross-functional projects
- Participate in experiments for innovation
Required Qualifications
- Master’s degree in social work
- Fully Independent licensed practitioner (i.e LCSW, LMFT, LPCC, LICSW or LISW)
- 3+ years of clinical experience including experience providing psychoeducation
- Experience with motivational interviewing
- Proficiency with MS Office
- Proven to be outcome oriented
- Ability to work 8AM-5PM Eastern Time
- CADC, LADC, or other licensure related to chemical dependency
- Experience in substance use disorder, mental health, autism, gender affirming care, or pediatric behavioral health
- Bilingual in English and Spanish
- Proven ability to work in an ambiguous, fast-paced environment
- Proven comfortable questioning status quo and proposing ideas for improvement
- All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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