Client Success Lead (US): Home Care Operations Background - Contract to Hire
About us:
We're a US-based growth firm working with established private-pay home healthcare agencies (home care, private duty nursing and skilled care at home). We help agencies turn the inquiries they already get into new clients, and recruit the caregivers to serve them. Our team runs the marketing, intake systems and recruiting; you'll be the person our clients know and trust.
The role:
You'll be the main point of contact for each client agency. You'll make sure every engagement launches on time, runs smoothly and shows results the owner can see. Think of yourself as the agency owner's partner on growth: you speak their language because you've worked inside a home care agency.
What you'll do
Own client relationships. Be the first call for agency owners and their teams: answer questions, resolve issues, keep them confident.
Run the weekly review. Walk each client through their weekly report (new inquiries, assessments, new starts, discharges and billable hours) and agree on the next priority.
Launch new clients. Lead kickoff calls, gather what the team needs, and make sure every client is live within 30 days.
Coordinate the team. Turn client needs into clear tasks for our automation, marketing and recruiting specialists (in ClickUp), and follow up until they're done.
Coach intake teams. Help agency coordinators follow up fast and book more assessments, using the system we install.
Keep clients and grow accounts. Spot problems early, protect renewals, and flag when a client is ready for more (new territories, more recruiting).
Must-haves
Based in the US, available during US business hours
3+ years working in or with home care, home health or private duty nursing, ideally as an administrator, director of operations, intake or client services manager, or business development lead
Comfortable on calls with agency owners and executives, and able to explain numbers simply
Highly organized: you track many moving parts and close every loop
Clear writer and calm under pressure
Nice to have
Experience at a marketing agency or with outsourced vendors serving healthcare
Familiarity with home care software (WellSky, AxisCare, AlayaCare) or CRMs (GoHighLevel, HubSpot)
Experience opening a new territory or growing census at an agency
Hours and pay
Starts part-time (paid per client account) and grows to full-time as we add clients
Remote, US-based
Pay plus a bonus tied to client retention and results. Share your expected rate.
To apply
Start your application with the word "CENSUS", then answer:
Tell us about your home care experience: your role, the agency's size, and one result you're proud of.
An agency owner calls upset: "We're paying you and admissions haven't moved in three weeks." What do you say on that call, and what do you do after it?
Which three numbers would you look at first to judge whether an agency's intake process is healthy, and why?