Director – Prime Brokerage Client Operations

Job Description:

• Execute and oversee complex operational processes across the full trade lifecycle, from execution through settlement
• Serve as a subject matter expert for Prime Brokerage Client Operations, supporting Equity and Fixed Income products
• Investigate and resolve complex client and market breaks
• Drive root cause analysis and sustainable process improvements
• Identify operational risk in day-to-day activities and escalate issues with clear, data-driven recommendations
• Partner with global stakeholders across Operations, Business Units, Technology, and Risk & Control
• Contribute to and support global projects and change initiatives
• Provide clear, timely reporting and insights to senior management and key stakeholders
• Ensure operational procedures are accurate, current, and consistently followed
• Manage client-facing operational activities, including trade amendments, client queries, and reporting within agreed service levels

Requirements:

• Strong understanding of the end-to-end trade lifecycle, from execution through settlement
• Proven experience within Client Operations, including break and fails management
• Demonstrated ability to design, assess, and implement operational procedures and controls
• Deep subject matter expertise balancing client requirements against firm risk and control standards
• Ability to operate independently, set priorities, and resolve complex, non-standard issues with minimal supervision
• Strong risk awareness and control mindset
• Experience supporting or delivering operational projects and change initiatives
• Strong communication skills and ability to partner effectively with global stakeholders
• Proficiency in Microsoft Office applications
• Typically, 2+ years of relevant experience required; materially more experience expected at Director level

Benefits:

• Medical insurance
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Health Savings Account
• Dependent Day Care Savings Account
• Life insurance
• Disability and other insurance plans
• Paid Time Off, including sick leave consistent with state and local law
• Parental leave
• 20 vacation days annually
• 10 paid holidays
• 401(k)
• Short/Long Term Disability
• Annual discretionary incentive compensation award may be available
• Relevant business unit incentive compensation plan, which may include a discretionary bonus component
• Other special perks reserved for employees