Group Insurance Team Lead, Claims – STD
Job Description:
- Lead the team to achieve customer service and claims management excellence
- Ensure accuracy of benefits paid on disability claims based on deductible sources of income, offsets, and contractual provisions
- Monitor, track, and analyze reporting to ensure appropriate offset management of claims
- Develop effective action plans to improve team and individual performance
- Build and maintain internal and external customer relationships
- Provide direct reports with ongoing support, training, feedback, coaching, and recognition
- Drive employee engagement and continuous process improvement
- Identify potential successors and emerging leaders for key leadership positions
- Ensure team compliance with risk identification, assessment, monitoring, control, and escalation obligations
Requirements:
- Minimum of three years in Group Insurance Operations or claims experience required
- Proven understanding of STD/Absence/Paid Leave claim management processes and offset management required
- Strong critical thinking, mathematical, problem-solving, decision-making, and analytical skills required
- Detail oriented with solid interpersonal skills
- Proven strong Customer Service skills
- Prior coaching, mentorship, or leadership skills required
- Ability to problem solve independently
- Proven focus on continuous improvement
- Ability to collaborate across business
- Strong verbal and written communication and time management skills required
- Proficiency in Teams, MS Word, and Excel
- Direct supervisory experience is a plus
- Bachelor’s Degree preferred
Benefits:
- Market competitive base salary with yearly bonus potential
- Medical, dental, vision, life insurance, and disability insurance
- Paid Time Off (PTO)
- Parental and military leave
- 401(k) plan with company match up to 4%
- Company-funded pension plan
- Wellness Programs including up to $1,600 a year reimbursement for personal wellbeing purchases
- Work/Life Resources supporting parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
- Education Benefit financing traditional college enrollment toward an approved degree and accredited certificate programs
- Employee Stock Purchase Plan allowing shares to be purchased at 85% of the lower of two prices
- Eligibility for a discretionary annual incentive program