Help Desk Support Representative

What role you will play in team: You will be the first point of contact for employees needing technical assistance.What you will do: Resolve technical issues, provide guidance, and escalate complex problems.Key responsibility:Provide first-level technical support to employees via phone, email, and chat.Troubleshoot and resolve common technical issues with hardware, software, and network connectivity.Document all support requests and resolutions in a ticketing system.Escalate complex issues to higher-level support teams.Maintain up-to-date knowledge of company IT systems and procedures.Provide excellent customer service and support.Required Qualification and Skills:High school diploma or equivalent.0-1 years of experience in help desk support.Strong communication and problem-solving skills.Familiarity with common computer hardware and software.Ability to work independently and as part of a team.Benefits Included:Competitive salary and benefits package.Opportunities for professional development and advancement.Health insurance, paid time off, and other benefits.Positive and collaborative work environment.A Day in the Life: Your day will involve responding to support requests, diagnosing problems, providing solutions, and ensuring a positive experience for our employees.