IT Support Associate (IT Services)

Requirements

  • High school or equivalent diploma
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  • Experience troubleshooting in a multi-user high availability environment
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  • Experience in PC repair, troubleshooting, deployment and liquidation
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  • Experience in IT client, server, and network service delivery
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  • Experience with networking technology (TCP/IP, subnetting, DNS and DHCP)
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  • Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
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  • Experience working with windows server technologies
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  • (Desirable) Experience in networking
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  • (Desirable) Experience supporting video conference and teleconference equipment

What the job involves

  • This role is a technical on-premise position supporting internal employees. This position requires hands-on experience in supporting PC hardware, software and internal tooling for employees
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  • It requires working with internal ticketing tool to communicate with customers. Prepare hardware for new hires joining the company and also manage IT asset inventory
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