Job Description: Deliver excellent member experiences by responding to member inquiries in a courteous, professional, and highly accurate manner Build high value member relationships by actively listening and engaging with members to discover needs and provide positive solutions Handle complex member requests and work in multiple workgroups Process financial and account maintenance transactions performed by the Call Center Proactively engage member interest in Credit Union products and services Educate members regarding how to reach financial goals and self-serve options Troubleshoot and resolve member issues Requirements: 2 to 5 years’ call center experience High school diploma, GED, or equivalent Ability to write and speak effectively in English using correct spelling and grammar Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, Excel, and Zoom Moderate keyboard skills at 40 wpm Familiar with Customer Relationship Management (CRM) and document storage systems Benefits: Bonus/incentives for all regular employees 401(k) with 8% company contribution Medical, dental, and vision insurance for employees and dependents paid at 80% PTO and paid sabbaticals Tuition reimbursement