Operations & Project Administrator – IT Industry

Job Description:

• Own and progress internal projects that improve how we operate as a business.
• Act as an extension of the Project Manager / Operations function.
• Ensure work streams always have a clear next action, owner, and timeline.
• Identify blockers early and drive resolution.
• Oversee ticket queues and ensure tickets are actively progressing.
• Chase updates, escalate where required, and prevent stagnation.
• Ensure priority issues and uptime-related escalations are handled promptly.
• Maintain clarity between support work, project work, and internal initiatives.
• Identify inefficiencies in systems, workflows, and ways of working.
• Recommend and help implement improvements, automation, or simplification.
• Support documentation of processes so work is repeatable and scalable.
• Ask “how could this be done better, slicker or more efficiently?”.
• Coordinate between technical staff, project managers, and leadership.
• Support communication around status, risks, and progress.
• Help bring structure and follow-through to internal initiatives.

Requirements:

• Experience working in an MSP, IT services company, or similar tech environment.
• Strong understanding of how ticket systems, projects, and support teams operate.
• Highly organised with excellent follow‑through.
• Naturally proactive — sees what needs doing and gets on with it.
• Comfortable managing multiple moving parts.
• Outcome‑focused: cares more about progress than activity.
• Experience with tools such as PSA/ticketing systems (e.g. Autotask, Halo, ServiceNow, Zendesk, Jira, Monday, etc.).
• Exposure to internal improvement projects or operational roles.
• Interest in automation, process optimisation, or systems thinking.

Benefits: