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Processing Assistant V

September 16, 2026

<div style="text-align: center">This position is located in Administration</div>The purpose of this position is to perform administrative work to support the Administrative Officer to the Director of the Department of Social Services in completion of administrative tasks at the senior executive level. This position serves as back-up to the Director’s Administrative Officer and a Processing Assistant V. This position supports Senior Executive Team members and assists with special projects and special teams assigned to Administration.This position is responsible for maintaining accurate and current information and furnishing management reports for use by the Director, Senior Executive Team, Administrative Officer to the Director, and Office of the Director. The employee is responsible for such activities as preparing correspondence, reports, and other material; answering telephones and greeting visitors; maintaining files; routing mail and other communication; preparing and maintaining records, meeting minutes, proofreading documents, compiling meeting, compiling data, creating spreheets, compiling training packets and materials, and assisting with computer databases; coordinating, scheduling, and attending meetings, ordering supplies, etc. This position may serve as a point of initial contact for individuals, groups, or organizations who require information for persons seeking assistance with confidential problems. This employee could have knowledge and access to sensitive personnel/client/agency matters that require maximum confidentiality. The employee may manage several projects simultaneously. A significant amount of time is spent performing a variety of office support tasks with various steps that require the coordination or the completion of these tasks independently, or with several others within appropriate time frames. The person in this position will interact with people throughout the agency, community stakeholders, state partners, and with the general public.Minimum Qualifications: Graduation from high school and demonstrated possession of knowledges, skills and abilities gained through at least three years of office assistant/secretarial experience; or completion of a two-year secretarial science or business administration program with one year of responsible experience as described above; or an equivalent combination of training and experience. PREFERRED EDUCATION & EXPERIENCE: Knowledge of executive office methods and procedures as well as proficient computer knowledge to include skills and proficiency with Microsoft applications and competent keyboard manipulation gained through at least three years of applied experience. Considerable ability to record, prepare, compile, summarize and analyze information and data for reports and official minutes and spreheets. (In addition to the minimum education and experience listed above). Knowledge, Skills and Abilities: Strong communication skills are a must. This person needs to possess good grammatical and verbal skills in order to effectively communicate both orally and in writing. Must proofread and spell accuratelyKeen skills in Microsoft applications is a mustAbility to critically analyze and demonstrate good judgment without close supervisionAbility to organize work effectivelyAbility to obtain considerable knowledge and appropriate interpretation of policies and procedures of the agency and assigned office, as well as other departmentsAbility to exercise tact, courtesy, and discretion Ability to interpret various information, multi-task, and learn multiple job functionsAbility to meet goals, deadlines, and anticipate work to be doneAbility to be flexible with work schedule and adaptable to changeAbility to use good judgment in non-routine situationsAbility to work with others and independently, establish and maintain effective working relationships The person in this position must be able to lift a minimum of 5 pounds and a maximum of 25 pounds as some lifting, carrying, pushing and/or pulling of objects and materials is required. CONDITIONS OF EMPLOYMENT: The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal. The employee in this position will be operating motor vehicles for Cumberland County and shall have a valid North Carolina Drivers License. Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer. Law enforcement background check is required. Duties of this position require the use of the employees personal vehicle. This position will be required to assist in emergency and/or disaster situations. The Cumberland County Department of Social Services has a strict dress code policy that must be adhered to. This policy includes specific guidelines related to tattoos and body piercing. College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Prior to employment start date, an official transcript must be presented in its original unopened envelope. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log into your account and click "Application Status." If there are specific questions regarding this posting, you may contact Human Resources @ (910) 677-2580. MISSION The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life. VISION We envision our Department... as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting edge service delivery. We envision our customers...as partners, motivated and empowered to improve their quality of life. Our Core Standards & Values A quality customer experience, business operations and employee experience represents our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our Departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.

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