Remote Email & Chat Support Agent – Entry Level (Paid Training Provided)
Company: [Beth Israel Lahey Health]
Location: Fully Remote (Work from Home)
Employment Type: [Full-Time / Part-Time / Flexible Shifts]
Compensation: [Insert Pay Rate, e.g., $20.00 – $30.00] per hour + Competitive Benefits
Position Overview
Are you looking for a stable remote role but prefer to avoid phone queues and cold calling? We are seeking detail-oriented, reliable individuals to join our team as Entry-Level Remote Email & Chat Support Agents.
In this role, you will assist our users entirely through written communication, managing incoming text chats and email help tickets. This position is 100% non-phone based. We provide a comprehensive, fully paid training program to equip you with all the templates, product knowledge, and technical workflows you need to succeed from day one.
Key Responsibilities
- Manage Inbound Queues: Respond promptly and politely to customer questions arriving via live web chat and email ticketing systems.
- Problem Solve & Guide: Help users resolve account login errors, process subscription setups, track orders, and handle basic billing inquiries.
- Utilize Resources: Use our pre-written response templates, internal help documents, and knowledge base to deliver accurate solutions.
- Escalate Technical Bugs: Correctly tag and route advanced technical issues or specialized customer requests to senior tier support teams.
- Maintain Written Quality: Keep a helpful, empathetic, and highly professional tone in every message to maximize customer satisfaction.
- Comprehensive Paid Training: Structured remote onboarding modules covering our software, common support scenarios, and chat workflows.
- Competitive Pay: Steady hourly wages with reliable, regular pay schedules and performance-based growth opportunities.
- No Degree or Experience Needed: Beginner-friendly. We hire for typing accuracy, written clarity, and a strong willingness to learn.
- Flexible Scheduling: Select your shifts weekly [mention if applicable, e.g., mornings, afternoons, evenings, or weekends].
- Technical Setup: A dependable desktop or laptop computer with a stable, high-speed internet connection.
- Strong Typing Skills: Ability to type at least [e.g., 40–45] WPM with high accuracy.
- Written Communication: Excellent written English skills, including proper grammar, clear spelling, and professional reading comprehension.
- Detail-Oriented: Ability to follow step-by-step documentation closely and multi-task between a few chat windows simultaneously.
- Work Authorization: Must be legally authorized to work in the United States without sponsorship.