[Remote] Field Service Engineer 2- Hawthorne, CA Top Secret Clearance Required

Note: The job is a remote job and is open to candidates in USA. Dell Technologies provides customer-focused technical services supporting the installation, configuration, maintenance, troubleshooting, and repair of its products. The Field Service Engineer 2 supports installations, maintenance, testing, data collection, quality control, issue resolution, and collaboration with customers and product teams.

Responsibilities

• Create and run tests under guidance; prepare setups and instrumentation
• Assist with template updates and maintenance of case repositories
• Run QC on logs (units, references, metadata) and package results for reviews
• Track tasks, versions, and approvals in workflow tools

Skills

• 2+ years of related experience in a professional role or equivalent experience
• Proficiency with tools and diagnostics; accuracy in data entry and documentation
• Organized and detail‑oriented; follow SOPs and safety standards
• Ability to translate inputs into clear results and iterate quickly on feedback
• Clear communication and collaboration skills across teams
• Top Secret Clearance is required
• Bachelor's degree in Engineering Technology or related field
• Exposure to ITIL practices or OEM product training

Company Overview