Remote HR Assistant - Military LOA Case Manager

Hiring a remote HR Assistant to handle leave of absence cases for military leave. If interested, please apply directly. Job Description The HR Assistant – Military Leave of Absence Case Manager serves as the single point of contact for employees experiencing military-related leave of absence or disability events across the United States and globally. This role provides comprehensive, end-to-end case management, ensuring employees receive accurate information, timely support, and a consistent, trusted experience. The position focuses on understanding each employee’s unique situation, applying the appropriate benefits, maintaining compliance with relevant laws and policies, and adapting to changing circumstances in a fast-paced, high-volume environment. Responsibilities • Serve as the primary contact for employees experiencing military-related leave of absence or disability events, providing clear guidance and support throughout the process. • Initiate and respond promptly to inquiries related to military leave and disability, ensuring employees and stakeholders receive timely and accurate information. • Provide holistic case management services from initial request through return-to-work, addressing employee needs and coordinating with relevant partners. • Deliver regular updates to employees, managers, and other stakeholders on case status, next steps, and any changes in leave or benefits. • Calculate leave-related payments using established system formulas, ensuring accuracy and adherence to applicable policies and guidelines. • Review military documentation to adjudicate leave requests, verifying eligibility and completeness of information. • Ensure compliance with federal and state laws, including USERRA, as well as internal policies governing military leave and disability cases. • Maintain accurate, detailed case records in the system, documenting interactions, decisions, and supporting documentation. • Adapt case management plans to evolving employee needs, changing circumstances, and updated medical or military documentation. • Handle sensitive and complex situations with professionalism and discretion, maintaining confidentiality at all times. • Identify and troubleshoot barriers that may impact employees’ leave or return-to-work, and proactively work to resolve issues. • Exercise sound critical thinking and problem-solving skills to make decisions with limited or incomplete information when necessary. • Facilitate smooth return-to-work transitions by coordinating with employees, managers, and other stakeholders to align expectations and timelines. • Educate managers and business partners on leave processes, requirements, and best practices related to military leave and return-to-work. • Collaborate closely with third-party administrators, HR, Legal, Payroll, Benefits, and other internal departments to ensure coordinated case management. • Communicate effectively in English, both verbally and in writing, to convey complex information in a clear and empathetic manner. • Manage multiple cases and projects simultaneously in a dynamic, fast-paced environment while maintaining strong ownership of deliverables. Essential Skills • At least 2 years of human resources and/or case management experience, with specific experience in end-to-end leave of absence or case management strongly preferred. • Previous leave of absence (LOA) experience, particularly with military-related leaves, is critical for success in this role. • Working knowledge of USERRA (Uniformed Services Employment and Reemployment Rights Act of 1994), as it is the primary federal law applied to these cases. • At least 1 year of experience in HR or customer service, demonstrating strong employee or customer-facing support skills. • Proven critical thinking and problem-solving skills, with the ability to make informed decisions in complex or ambiguous situations. • Strong time management skills with a high level of ownership and accountability for meeting deadlines and deliverables. • Excellent verbal and written communication skills, with the ability to explain policies and processes clearly to employees and stakeholders. • Ability to build effective relationships and influence across functions, including HR, Legal, Payroll, Benefits, and external partners. • Proficiency with reputed company Office, including Outlook, Word, and Excel, with the ability to work with Excel formulas for payment calculations. • Demonstrated ability to manage multiple projects or cases independently in a changing, fast-paced environment. • Ability to handle confidential information with discretion and maintain a high level of professionalism. Additional Skills & Qualifications • Experience working in a specialized leave of absence or disability case management team, particularly in a corporate environment. • Comfort working in a fast-paced, high-volume setting while maintaining accuracy and attention to detail. • Willingness and ability to learn and apply new Excel f