[Remote] Technical Support / IT Help Desk, Entry Level
Note: The job is a remote job and is open to candidates in USA. Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step and accelerating your route to the best job outcomes. Jobright.ai is looking for an Entry-Level Technical Support / IT Help Desk Specialist to help users resolve technical issues and use our AI-powered job search platform successfully.
Responsibilities
- Provide first-line technical support through chat, email, and support tickets
- Troubleshoot account, browser, device, login, and product issues
- Reproduce reported problems and collect relevant technical details
- Guide users through clear, step-by-step solutions
- Escalate confirmed bugs and complex issues to engineering teams
- Document resolutions and maintain internal knowledge-base articles
- Track recurring technical issues and identify opportunities for improvement
- Follow security, privacy, and data-handling procedures
Skills
- Diploma, degree, certification, or equivalent hands-on experience in IT, Computer Science, or a related area
- Understanding of operating systems, browsers, networks, and common software issues
- Strong troubleshooting and analytical skills
- Ability to explain technical concepts clearly to non-technical users
- Strong written and verbal communication skills
- Ability to work remotely within Canada
- Previous help desk, technical support, or customer service experience
- Familiarity with ticketing systems, remote support tools, or CRM platforms
- Basic knowledge of APIs, logs, browser developer tools, or SQL
- Relevant certifications such as CompTIA A+ or Google IT Support
- Interest in AI products and startup environments
Benefits
- Work closely with customer support, product, and engineering teams
- Develop practical technical and troubleshooting experience
- Directly improve the reliability of the user experience
- Ability to work remotely within Canada
Company Overview