Senior Director – US Oncology Customer Engagement Platform Strategy and Enablement

Job Description:

• Provide strategic and operational thought partnership to the CEP lead and CEP Leadership Team
• Lead Team Epic (ONC Enablement)
• Develop annual CEP Strategic and Operating plans
• Advance strategic CEP workstreams and evolve the customer engagement model
• Ensure execution against CEP business priorities
• Manage the US CEP leadership team and foster a culture aligned with Pfizer’s purpose and values
• Coordinate annual communications plans, town halls, recognition, analytics support, and growth action plans
• Deliver strategic insights for decision-making and operational enablement across Sales and OAG teams
• Lead strategic operational and portfolio activities across the U.S. Oncology Field Organization, including operating plan, strategic plan, and deployment
• Drive adoption of AI as an enabler of CEP success
• Lead analysis and review of Oncology data to track performance and accountability
• Oversee cross-brand national sales operational matters, including Incentive Compensation, National/POA meetings, Training, and Compliance
• Coordinate cross-commercial-group communications
• Establish governance and mitigate operational, compliance, data-privacy, technology, and execution risks
• Lead and develop a team of 5 direct reports
• Collaborate on commercial strategies across the US Commercial oncology organization
• Develop growth and development initiatives across CEP
• Represent US Oncology operations in cross-enterprise customer-facing initiatives
• Partner with Oncology Portfolio Acceleration on business insights and commercial strategies
• Drive adoption of tools, capabilities, and resources with CEP enablement le and CMO functions
• Lead culture initiatives and capability development
• Track budgets and lead operating planning in partnership with Finance
• Manage Oncology CEP expenses and budgets
• Evaluate tradeoffs and recommend resource allocation and budget decisions
• Provide regular updates to senior CEP leaders and collaborate with partner functions

Requirements:

• At least 12 years of experience in US pharmaceutical, Biotech, or consultant experience in sales and/or marketing (or like functions)
• 1st line supervisory experience required
• Documented ability to lead innovation and develop partnerships
• Experience managing diverse colleagues in multi-disciplinary positions in a fast-paced setting
• Demonstrated analytical and problem-solving skills
• Ability to navigate across Pfizer to achieve BU objectives
• Strong project and program management skills, including change leadership
• Ability to manage complex situations in a matrix organizational structure through cross-functional teams
• Strong organizational skills and attention to detail
• Strong executive presence, including oral and written communication skills
• Demonstrated business acumen, strategic thinking abilities, and financial acumen
• Strong judgment in prioritization, escalation, enterprise trade-off decisions, data governance, and responsible use of AI and digital platforms
• Competence in developing senior leadership presentations
• Sensitivity, discretion and confidentiality
• Travel up to 25%
• MBA preferred
• 5 years of experience in operations, analytics, and leading organizational strategy strongly preferred
• Direct work experience within the Oncology therapeutic area and US Oncology organization strongly preferred
• Experience with Organized customers such as Payer, GPO, SPP, IDN, LPNs
• Candidates must be authorized to be employed in the U.S. by any employer
• Permanent work authorization in the United States required
• U.S. work visa sponsorship is not available now or in the future

Benefits:

• Global Performance Plan bonus target of 22.5% of base salary
• Eligibility to participate in Pfizer’s share based long term incentive program
• 401(k) plan with Pfizer Matching Contributions
• Additional Pfizer Retirement Savings Contribution
• Paid vacation, holiday and personal days
• Paid caregiver/parental and medical leave
• Medical, prescription drug, dental and vision coverage
• Relocation assistance may be available based on business needs and/or eligibility