Systems Migration & Support Specialist

About the Company

Asset Living is a third-party management firm with a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners across multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.

Responsibilities

• Respond to support tickets and resolve system issues in a timely manner
• Assist with property management system migration during property onboarding
• Distribute and support the ongoing use of property management systems
• Collaborate with team members to improve processes and optimize system functionality
• Maintain system documentation and training materials
• Deliver systems training
• Identify and escalate system issues to the appropriate team members
• Provide excellent customer service to internal and external stakeholders

Requirements

• Bachelor's degree in Business Administration, Information Systems or related field
• Proficiency in Microsoft Office applications
• Excellent problem-solving and communication skills
• Strong attention to detail and organizational skills
• Ability to work well in a team-oriented environment
• Process optimization focus

Preferred Qualifications

• Familiarity with property management systems such as RealPage, Entrata and/or Yardi